Your questions, answered.
We know sometimes you want the answers at your fingertips, so we’ve answered all of your most frequent questions to save you time. From ring sizing and repairs to returns and refunds, we’ve got the answers you’re looking for.
Most popular questions:
Where are your boutiques
located?
Our boutiques are located in Milton Keynes and Croydon. For more information and directions check out our boutiques page.
What are your opening hours?
You can find the opening hours for our boutiques here.
What type of payments do you
accept?
We accept the following payment methods; Visa, Visa Debit,
Mastercard and American Express. We also offer interest-free
credit and interest bearing credit via our provider V12 Retail
Finance.
Find out more.
Can I place an order over the
phone?
We currently don’t accept orders over the phone, but if you’d like to speak to one of the boutique team about a Loupe piece, you can get in touch with them here. Alternatively, you can place an order through our website at any time, and enjoy complimentary next day delivery, 7 days a week.
Do you offer interest free
credit?
Yes, we offer Interest Free Credit on purchases of £350 or more. Exclusions do apply, for more information about our Interest Free Credit options click here.
How can we help?
Delivery and shipping
What time must I order by for next day delivery?What happens if I’m not in for my delivery?
Which carriers do you use?
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Boutique collection
When can I collect my order?What ID do I need to collect an order from the boutique?
Can someone collect my order from the boutique on my behalf?
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Help with my order
Can I track my order?What should I do if I’ve received the wrong item?
I think my parcel may be missing/lost, what can I do?
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Warranty and repairs
How long is the warranty on your products and what does it cover?Do branded pieces have a different warranty?
Are watch batteries covered under warranty?
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Payments, gift cards and promotions
What payment methods do you accept?Do you accept American Express?
Can I pay with more than one card?
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V12 Finance
Who is V12 Retail Finance?What V12 Finance options do you offer?
What is your returns policy for items paid for by finance?
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Returns, refunds and exchanges
What is your returns policy?What is your return policy on earrings?
What items cannot be returned?
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Resizing and alterations
Can you tell me if an item will be restocked?Do you offer watch bracelet alterations and is there a charge?
Can my watch bracelet be altered before despatch?
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Special / personalised orders
My ring size is out of stock, what can I do?Can you set my stones into one of your existing designs?
Do you offer bespoke designs?
See more