Terms and Conditions

Thank you for visiting Loupe.co.uk (the "Site"). Here’s our terms and conditions - all the important information you might need when using the Loupe website.

We’ve broken it down so it's easier to navigate and so you don’t get lost in all the legal jargon (because we’re nice like that).

Overview

These terms and conditions apply to the use of this website. By accessing this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

The website is owned, operated and managed Beaverbrooks the Jewellers Ltd trading as Loupe with registered details:

Loupe
Adele House
Park Road
Lytham St. Annes
Lancashire
FY8 1RE

Phone: 01908 668621. Click here for opening times.

Registered in England No. 321773
UK VAT No. 153572466
Irish VAT No. 3396272DH

Loupe acts as a credit broker, not a lender, and offers credit products from V12 Retail Finance. Loupe is authorised and regulated by the Financial Conduct Authority under FRN 672561. Credit is subject to age and status. Terms and Conditions apply.

We advise you to read these terms and conditions prior to making a purchase.

Content & amendments

We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. We take no responsibility for the colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

• Changes to these terms and conditions
• Changes to content and product information
• Temporary or permanent withdrawal of the website

Copyright & intellectual property

All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Loupe or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Loupe, is strictly prohibited.

Finance and payments

Finance is offered by V12 Retail Finance. V12 Retail Finance are authorised and regulated by the Financial Conduct Authority. Credit is subject to status. Terms and Conditions apply.

Our guarantee to you

We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at our Loupe boutique. These rights are additional to and do not detract from your statutory rights.

Please be advised that if you have your item altered, repaired, or adjusted by another jeweller or company, then this will invalidate your guarantee and render it void. To protect the guarantee, all work must be carried out by Loupe (or a third party company working on behalf of Loupe).

Gemstones

Any treatments to gemstones sold by Loupe are common to the Gem and Jewellery trade worldwide and are of a permanent nature. All our gemstones, such as ruby, emeralds, sapphire, amethyst, opal and aquamarine, are natural gemstones and have not been created in a laboratory. Any synthetic versions of gemstones which we sell are clearly identified/described as synthetic, ie, Morganite.

Returns

We want you to be absolutely head over heels with your purchase. So, if it’s not your forever piece this time, that’s absolutely fine. On the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Simply return the unworn item to our Loupe boutique in its original packaging and with all relevant receipts and documentation within 30 days of purchase.

Special orders

We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Loupe but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Privacy & cookie policy

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters, diary reminders and email bulletins. The privacy and cookie policy statement explains Loupes’ policy regarding the personal information we collect about you.

Complaints policy

When shopping in our boutique, we hope you enjoy your Loupe experience every time. If you feel the service we have given isn’t up to scratch, please let us know so we can understand what’s happened and how we can make things better.

Loupe image use policy

There’s nothing that delights us more than seeing your Loupe moments on social media. Even more than that, we’d love to share them across our channels for the rest of our fans/followers to see.

Please ensure you’ve read and understood the Image Usage policy before accepting our request to use your content.